Every Minute Matters. You deserve a plan to protect them all.
When your machine stops, so does your operation. That’s where our Services Commitment, exclusive with a Cat® Customer Value Agreement (CVA), comes in. Next-day parts. Two-day repairs. Getting you back to work. If there are any delays, you get paid in Cat Credits. Downtime isn’t part of your plan. Cat CVAs protect your time and wallet.
Contact Your CVA Concierge today! cvaconcierge@yanceybros.com or 770.819.6701
Our CVA Services Commitment protects more than your equipment; it protects your time. With quick parts availability and timely repairs, you get more than a plan on paper. You get built-in accountability. Because time is money, and every minute matters.
*Caterpillar equipment is built with quality, reliability, and durability. That support is continued through condition monitoring and fleet management resources to help maximize equipment availability. However, when repairs are needed our equipment design, service processes, and dealer network combine to minimize downtime. It is common that repairs can be completed within 2 business days so you can get back to work quickly. In the case of major repairs, those repairs that are more complex and require more labor, you can expect a commitment on when that repair will be completed and have confidence in that date.
