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Yancey Bros. Co has a liberal return policy that is designed to be fair to both the customer and Yancey Bros. Co.
Yancey Bros. Co. continuously strives to provide product support which we feel is second to none in the industry. We ask our valued customers for their cooperation in proper preparation in ordering parts. This will not only minimize returns but will allow us to serve you quicker with added savings.
All Cat parts not stocked at Yancey, if returned within 30 days and with an invoice, less any freight or expediting charges: 15% Restock Charge. Parts with an asterisk (*) in the NR column of the packing list have been deemed non-returnable by Caterpillar and are not acceptable for credit.
All wore cores for Yancey Exchange or Caterpillar Remanufactured products must be returned with 14 days from date of purchase and meet pre-established wore core criteria to be issued credit.